Packing & dispatch checklist

Only QC-passed goods on the packing bench — rejects and other orders physically elsewhere

Mixed benches are how customer A receives customer B's hoodies. Physical separation beats concentration.

Contents re-counted against the order at the point of sealing

Goods walk between QC and the box — a sample kept back, a unit pulled for a photo. The count that matters is the one inside the sealed parcel.

Goods packed to survive the journey: folded clean, protected from moisture, rigid items protected from flex

A soaked box of garments or a snapped sign board is a full replacement at your cost regardless of how good the print was.

Multi-parcel orders: every parcel labelled "X of N" with contents noted per box

When parcel 2 of 3 arrives a day late, a contents note is the difference between a calm customer and a "half my order is missing" call.

Delivery note enclosed or attached, matching the order (and any packing photo taken for high-value orders)

The delivery note lets the receiver check the goods without calling you; the photo settles "it arrived short" disputes with evidence.

Shipping label address verified against the order — especially for event or third-party deliveries

Autocomplete and stale customer records send parcels to old addresses. The event that the goods miss doesn't reschedule.

Correct carrier service for the promised date, with tracking recorded on the order

A next-day promise on a 48-hour service is a complaint you booked yourself. Tracking on the order means anyone can answer "where is it?".

Customer notified of dispatch with tracking and expected delivery date

Proactive notification converts "where's my order?" calls into silence, and puts delivery problems on the carrier's clock, visibly.

Order status updated to dispatched/completed in your system at handoff

Stale statuses make every later question ("has it gone?") a hunt through the shelf. The update takes ten seconds at the moment of truth.